Manager, Incident Protection
OPPORTUNITY:
Title: Manager, Incident Protection
Reports to: Director, Golf Services
Location: Golf Canada Head Office (2+ days per week) / Remote=
Status: Full-time/Flexible Hybrid
Ideal Start Date: June 2024
OVERVIEW:
We are seeking a highly skilled and motivated individual to join our team as the Manager of Golf Canada’s Incident Protection Program. The ideal candidate will have some experience in the insurance industry, essential knowledge of golf equipment, a passion for driving strategic initiatives, strong written and verbal communication, and exceptional customer service skills. Reporting to the Director of Golf Services, the Manager of Incident Protection will serve as the subject matter expert of the Incident Protection program and will be the primary point of contact for all Incident Protection applications.
We embrace a flexible hybrid work environment designed to accommodate work-life balance. As an integral part of our team, you will enjoy the best of both worlds, with opportunities for in-office collaboration and the flexibility to work remotely.
PRIMARY DUTIES:
1. Reimbursement Application Management: 70%
- Provide exceptional customer service to members – individuals and clubs – in respect of the Incident Protection Program.
- Oversee the reimbursement application process under the terms of membership, ensuring accuracy, completeness, and compliance with internal policies and regulatory requirements with respect to the Incident Protection Program.
- Evaluate inbound reimbursement applications to determine eligibility, and maximum reimbursement, and approve or deny member reimbursement inquiries.
- Preparing required documentation for submission to Accounting to fulfill timely reimbursement to members.
2. Reporting and Analysis: 15%
- Prepare regular reports on reimbursement trends, program metrics and costs, key performance indicators, and program effectiveness to support decision-making and strategic planning.
- Maintain comprehensive documentation of reimbursement applications, decision-making and rationalization, negotiations, settlements, and related correspondence for audit and compliance purposes.
3. Stakeholder Communication: 10%
- Communicate with internal and external stakeholders, including members, golf facility managers, staff, and finance personnel, to gather relevant information, provide updates on claim status, and address any inquiries or concerns.
4. Golf Services Department Support: 5%
- Collaborate with the Golf Services department on strategic initiatives and customer service supporting the membership program.
REQUIRED SKILLS, KNOWLEDGE, & ABILITIES:
- Post-secondary degree or diploma in Business Administration, Risk Management, or related field, or equivalent experience.
- Experience in the insurance industry, with a focus on claims management or reimbursement processing considered an asset,
- Knowledge of golf equipment, golf terminology, and an interest in golf.
- Ability to manage multiple priorities, meet deadlines, and work in a fast-paced environment
- Strong organizational and administration skills.
- Exceptional customer service skills, including professional and proficient phone, interpersonal, and email communications.
- Ability to work in groups and independently
- Strong decision-making and conflict-resolution abilities.
- High Proficiency with Microsoft Office Suite (Outlook, Excel, Word, PowerPoint)
- Bilingual (English/French) is considered an asset.
- Flexible hours / some weekends
APPLICATION DETAILS:
Golf Canada – People and Culture
1333 Dorval Drive, Suite 1
Oakville, ON L6M 4X7
How to apply: Forward cover letter and resume to Career Page, NO PHONE CALLS PLEASE to the above contact by May 12th, 2023. Golf Canada thanks all applicants but will contact only those who will be invited for an interview. Due to the nature of this position, there may also be some travel required and the need to work some weekends.
Our recruitment and selection procedures reflect our commitment to the safety and protection of children and youth across our programs. The successful candidate will be required to provide a satisfactory criminal check as a condition of employment.
Golf Canada is dedicated to employment equity and fostering diversity within the workplace in order to build an inclusive workforce where all employees have the opportunity to reach their potential. Golf Canada provides equal employment opportunities to employees regardless of their gender, race, religion, age, ability, sexual orientation, or marital status. We offer a family-friendly environment that allows for flexible work arrangements in order to support staff diversity and ensure a healthy work-life balance. We value and promote a culture of diversity, equity, inclusion, and belonging. Should you require any accessibility-related accommodations or specific adjustments to ensure fair and equitable access throughout the recruitment and selection process, and thereafter, please reach out to the recruitment team by email. All information provided will be treated as confidential and used only to provide an accessible candidate experience.
Golf Canada is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (‘AODA’). If you require accommodation during any stage of the recruitment process, please notify Human Resources at 905-849-9700.