Manager, Investigations

POSITION: Manager, Investigations

REPORTS TO: Senior Manager, Investigations

CLASSIFICATION LEVEL: M1

Please note, this position is intended to be a hybrid role based in either Ottawa or Winnipeg. 

Overview of Position

The Manager, Investigations, contributes to the Canadian Safe Sport Program (CSSP) Investigations team by ensuring the investigation process aligns with CSSP Rules and internal policies. Under the guidance of the Senior Manager, Investigations, the Manager plays a key role in overseeing investigation procedures, coordinating case management systems, and ensuring compliance with policies and timelines. The Manager handles logistical aspects of the team’s operations, engages with stakeholders, and contributes to policy development and process improvements.

DUTIES AND RESPONSIBILITIES

Investigations and Documentation

• Manage investigation timelines and ensure compliance with the CSSP Rules.
• Communicate with law enforcement agencies, child welfare services, and international partners as needed.
• Redact documents prior to sharing with the parties to an investigation or prior to publication, as appropriate and as necessary.
• Liaise with Case Managers to provide copies of documentation to be sent to the Reporter/Interested Party and to the Respondent, such as investigation reports and, as appropriate, any attachments or exhibits to the Report.
• Review and assess investigation reports and other investigation documentation.
• Assist with follow-up actions following receipt of an investigation report which may be deemed incomplete or insufficient.
• Monitor implementation and compliance with provisional measures and sanctions.
• Provide input to legal counsel and senior leadership on determining sanctions.
• Assist with internal updates with respect to inquiries concerning investigations.
• Support the Senior Manager, Investigations, in their work with the Investigations team to determine when to close anonymous reports or proceed with investigations where parties decline to cooperate.
• Ensure victim support services are provided, in collaboration with the Victim/Support Services team.
•  Provide support for reviewing/drafting notices and letters, and send communication related to provisional measures, requests for reviews, determination of methods of resolution (including investigations), reports, decisions, and appeals.
• Provide support for and assist with requests for reviews by the Safeguarding Tribunal and appeals of sanctions.
• Collaborate with the Investigations team to develop and implement policies and procedures.
• Manage internal/external investigators and assign trained investigators to cases, provide support for staffing needs for investigations, ensuring trauma-informed practices.
• Coordinate logistical requirements for ongoing training development opportunities for the Investigations team in trauma informed responses and maltreatment.

CSSP Rules and Policies

• Collaborate with the Investigations team to develop and implement investigation policies and procedures in line with CSSP Rules.
• Ensure compliance with procedures and timelines and identify potential breaches of CSSP Rules.
• Recommend policy amendments based on feedback.

Case Management Systems

• Develop internal processes and work instructions and deliver training on the case management system.
• Manage intake and case management systems, collaborating with IT to improve capabilities and track internal metrics and analytics for reported cases.
• Review and maintain statistical data and analytics pertaining to the CSSP, as well as related to investigations, trends, and issues, and recommended solutions.
•  Support research efforts by assessing trends and offering insight into reported cases.

CCES Quality Management System

• Be aware and knowledgeable of the position’s responsibilities within the Quality Management System.
• Comply with relevant quality system processes and recommend process changes/revisions as appropriate.
• Identify potential risks and help identify and manage risk mitigation strategies.
• Log stakeholder feedback/comments in the Quality Database for tracking and appropriate follow-up.

General Responsibilities

• Assist with the implementation of a health and wellness model for the Investigations team and provide recommendations on improvements to the model.
• Participate in committees and other external meetings as required.
• Other duties as assigned by the Senior Manager, Investigations, the Director, Investigations and Systems, and/or the Executive Director, Safe Sport.

Qualifications and Competencies

• University degree in a relevant field or equivalent combination of education and experience.
• Over 1 year of on-the-job experience and/or performing similar duties required.
• Success in achieving project goals while fulfilling multiple project deliverables.
• Successful track record of performing effectively in a team setting and driven by team success.
• Able to work in a collaborative, supportive fashion in a way that promotes the organization’s best interests in keeping with the CCES corporate culture.
• Knowledge of the greater Canadian sport community.
• Strong understanding of current ethical issues impacting sport.
• Strong presentation skills including development and delivery of presentations to various stakeholders.
• Professional conduct, sound judgement, and leadership skills.
• Strong interpersonal skills including tact, diplomacy, and flexibility to work effectively with colleagues and peers.
• Highly conscious and aware of confidentiality and integrity with the ability to manage and interpret sensitive and confidential data.
• Strong organizational skills, accuracy, and attention to detail are essential.
• Demonstrated time management, problem-solving, and conflict resolution skills.
• Proficient in MS Word, Excel, PowerPoint, Outlook.
• Excellent English verbal and written communication skills.
• Excellent French verbal and written communication skills.

Applications for this position should be submitted electronically on Bamboo HR by February 12^th, 2025 at BambooHR. We thank all applicants for their interest but only applicants selected for an interview will be contacted. For more information about the CCES, please visit www.cces.ca.

Throughout its recruitment process, the CCES is committed to Canada’s linguistic duality and diversity of its people. We welcome expressions of interest from all qualified applicants including Indigenous persons, persons with disabilities, members of visible minority groups, and all gender identities and sexual orientations. Upon request, accommodation will be provided during the hiring process.