The Event Operations Assistant, Ticketing reports to the Manager, Events and Engagement and under the supervision of the Ticketing Coordinator, the incumbent provides event planning and operational support, with a focus on box office operations.
Working in a fast-paced, team-oriented environment, the incumbent will deliver reliable, efficient, and detail-focused support while projecting a welcoming, positive, and professional image of the Faculty, Varsity Blues program, and the University of Toronto.
Key Responsibilities:
- Support the planning, coordination, and execution of events for the Faculty of Kinesiology and Physical Education, including intercollegiate games and championships.
- Logistical responsibilities include processing ticket sales and exchanges accurately and efficiently using the ticketing system. Assist with event promotions by distributing information and answering questions about upcoming events.
- Act as the primary liaison for the on-site team, supporting live event operations and coordinating post-event wrap-up with a focus on detail and quality.
- Coordinate with on-site team to ensure smooth entry and seating of patrons.
- Support administrative tasks such as preparing reports, updating databases, and maintaining inventory of tickets and supplies.
- Handle customer service requests from fans and guests by providing timely, courteous, and accurate information, resolving concerns, and ensuring a positive experience throughout all interactions.
- Provide detailed information about seating options, event schedules, and venue policies.
- Assist with event staffing needs by helping to coordinate schedules, support training sessions, and provide general guidance to work-study and other event staff during shifts.
- Other duties as assigned.
Education:
Completion of a post-secondary diploma or degree in Event Management, Sport Management, Recreation, Hospitality, Business Administration, or a related field or an equivalent combination of education and relevant experience.
Experience:
- 1 year of relevant experience in event coordination, administration, or operations support, preferably in a post-secondary, intercollegiate or sports-focused environment, or hospitality setting.
- Recent graduates with relevant co-op, internship, or volunteer experience may also be considered.
- Experience with ticketing and box office operations.
- Skilled in retail POS systems, cash handling, and delivering excellent customer service.
Other:
- Delivers high-quality, detail-focused work while managing competing demands, tight deadlines, and frequent interruptions.
- Comfortable working in dynamic environments and available for a flexible schedule, including evenings and weekends.
- Exercises discretion, good judgment, and takes initiative in problem-solving and decision-making.
- Demonstrated excellence in written and verbal communication, with the ability to work effectively with diverse groups.
- Works well in team settings with a collaborative approach and a willingness to take on responsibility and grow leadership capabilities.
Resume and cover letter to be emailed to: kpe.events.team@utoronto.ca
Subject line should include title of position and your name.
Format: Event Operations Assistant, Ticketing – “Your Name”