About Us
We’re a leading Canadian retailer and custom apparel provider specializing in team athletic gear, branded event merchandise, and high-performance sportswear. From outfitting grassroots clubs to national events, our mission is to help athletes and organizations “Play Your Game” — with style, quality, and confidence.
Our team designs and delivers custom uniforms, branded merchandise, and premium gear for athletes, teams, schools, and events across the country. We operate in a fast-paced, collaborative environment where creativity, customer service, and attention to detail are key.
Whether we’re customizing jerseys for a championship, designing merchandise for a major tournament, or helping a team bring their vision to life, we do it all with energy, care, and a love for sport.
Join us if you’re passionate about teamwork, apparel, and elevating the game — on and off the court.
Job Title: Order Management & Service Specialist
Team(s): Account Management/Service Team
Reports to: Major Accounts Manager
Key Internal Relationships: Creative Team, Production Team, Events Team
Role Purpose:
To create a seamless and turn-key custom print experience for our customers and major account clients.
Key Responsibilities:
- Qualify, organize, and process all custom print requests and orders
- Evaluate all assigned requests from email, phone, or in-person for garment print or embellishment.
- Interact with customers to recommend solutions through digital mockups, links to products, and updated pricing.
- Responsible for overseeing all assigned orders from start to finish and ensure all steps are completed for each order,
- Establish and maintain a rapport with clients and deliver a high standard of service.
- Communication between the teams
- Work to ensure that all internal teams (sales, art, production, and event) are in sync regarding the custom orders, and bottlenecks are avoided.
- Communicate daily with art, production, and event teams to understand how best to manage your orders and utilize internal processing system
- Other duties to be assigned as required
Essential Skills:
- Strong communication skills, both written and oral
- Strong organizational skills
- Command of English is integral to role, and French and Mandarin is beneficial
Additional Information:
- Desk and Computer provided in Canuckstuff Employee Area
- Performance and Salary Reviews Semi-Annually
- Additional Training Provided as Necessary
- Personal company email provided
- Background in volleyball or other sports is beneficial
- Growth within the company is expected and supported
*Start date flexible / as soon as possible
Please email hiring.canuckstuff@gmail.com with your resume
We are looking forward to meeting you!