Case Manager, Intake and Assessment

CCES POSITION PROFILE
POSITION: Case Manager, Intake and Assessment
REPORTS TO: Senior Manager, Intake and Assessment
CLASSIFICATION LEVEL: M1
LOCATION: Ottawa, ON or Winnipeg, MB (preferred)

Overview of Position

The Case Manager, Intake and Assessment, is responsible for receiving, processing and following up on reports submitted to the Canadian Safe Sport Program (CSSP). The Case Manager is responsible for following rules and processes with the intake of complaints, reports, and requests while ensuring timely responses to reporting persons. Managing the initial intake process and preliminary inquiry process, the Case Manager must ensure that all aspects are trauma responsive, timely, reliable, and procedurally fair. The Case Manager works with external entities such as law enforcement, child welfare, and other authorities. They also coordinate with the Victim Support team on cases that fall outside of the CSSP jurisdiction.

DUTIES AND RESPONSIBILITIES

Case Management

• Manage intake, follow-up, and provide initial review of assigned complaints, reports, and requests. Includes collecting information to assess jurisdiction and authority, as needed.
• Gather information on assigned complaints, reports, and , and follow up with the reporting person as needed.
• Flag anonymous reports and provide initial assessment with recommendations to the Senior Manager, Intake and Assessment.
• Flag reports that potentially involve a child in need of protection and/or of a potentially illegal nature to the Senior Manager, Intake and Assessment, and/or Director, Intake and Assessment.
• For in actionable reports, prepare closure of reports, by ensuring proper documentation of notes, and various notices for assigned complaints, reports and assessments, as directed.
• Prepare, as directed, relevant notices and communications to senior leadership and independent investigators/assessors involved in assigned complaints, reports, and assessments.
• Maintain and update the case management system for assigned complaints, reports, and requests while recommending improvements to enhance its effectiveness.
• In collaboration with the Senior Manager, Intake and Assessment, and Director, Intake and Assessment, contribute to the development and ongoing improvement of case management standard operating procedures, document templates, and best practices.

Coordination with Victim Support

• Work with the Manager, Victim Support, and/or the Manager, Support Services, on cases requiring support services and ensure timely follow-up with the reporting person.
• Ensure appropriate communication on cases outside of the CSSP jurisdiction in which support services may assist.

Policy Development and Research

• Contribute to ongoing development of the CSSP and other related policies and recommend amendments to senior leadership based on feedback.
• Provide feedback on advancements with internal metrics and intake and case management systems.
• Ensure the Senior Manager, Intake and Assessment, is updated on case load, trends, and issues.
• Support research efforts as required by senior leadership.

CCES Quality Management System

• Be aware and knowledgeable of the position’s responsibilities within the Quality Management System.
• Comply with relevant quality system processes and recommend process changes/revisions as appropriate.
• Identify potential risks and help identify and manage risk mitigation strategies.
• Log stakeholder feedback/comments in the Quality Database for tracking and appropriate follow-up.

General Responsibilities

• Other duties as assigned by the Senior Manager, Intake and Assessment, and/or the Director, Intake and Assessment.

QUALIFICATIONS AND COMPETENCIES

• University degree in law, criminology or a relevant field or equivalent combination of education and experience.
• Over one year of on-the-job experience and/or performing similar duties required.
• Demonstrated success in managing an intake and preliminary inquiry process.
• Successful track record of performing effectively in a team setting and driven by team success.
• Able to work in a collaborative, supportive fashion in a way that promotes the organization’s best interests in keeping with the CCES corporate culture.
• Knowledge of the greater Canadian sport community.
• Strong understanding of current ethical issues impacting sport.
• Professional conduct, sound judgement, and leadership skills.
• Strong interpersonal skills including tact, diplomacy, and flexibility to work effectively with colleagues, peers, and external parties.
• Highly conscious and aware of confidentiality and integrity, with the ability to manage and interpret sensitive and confidential data.
• Strong organizational skills, accuracy, and attention to detail are essential.
• Demonstrated time management, problem solving, and conflict resolution skills.
• Proficient in MS Word, Excel, PowerPoint, Outlook.
• Excellent English verbal and written communication skills.
• French verbal and written communications skills preferred.

Applications for this position should be submitted electronically on Bamboo HR by 20th January, 2025. We thank all applicants for their interest but only applicants selected for an interview will be contacted.

For more information about the CCES, please visit www.cces.ca. Throughout its recruitment process, the CCES is committed to Canada’s linguistic duality and diversity of its people. We welcome expressions of interest from all qualified applicants including Indigenous persons, persons with disabilities, members of visible minority groups, and all gender identities and sexual orientations. Upon request, accommodation will be provided during the hiring process.