OPPORTUNITY:
Title: Coordinator, Golf Services – NGL – 1 Positions
Reports to: Brian Doherty, Manager, Golf Services
Location: Golf Canada Head Office (2+ days per week) / Remote
Status: 4 Month Internship (Paid)
Ideal Start Date: April 2025
OVERVIEW:
Coordinator, Golf Services – NGL is responsible for providing customer service to golf clubs/leagues and individual member golfers (emails and phone calls) as well as assisting in the implementation of member services initiatives, with specific focus on the National Golf League (NGL). Responsible to review, maintain and make recommendations to improve user experience and member experience
PRIMARY DUTIES:
1. NGL Support: 70%
– Assist with tracking of NGL events, leagues, participants and scoring.
– Support NGL communication plan and execution.
– Assist with email communications / sending out email templates to participating clubs
– Be primary customer service for NGL-related questions
– Primary GolfGenius support
– Monitoring NGL events calendar
– Have expert understanding of NGL playbook / Operator Manual
2. Member/Customer Service: 30%
– Provide customer service and Score Centre support for member clubs and golfers
– Primary point of member services i.e. transfer, merging, account modifications
– Make recommendations for improved user experience, better customer service
REQUIRED SKILLS, KNOWLEDGE, & ABILITIES:
• French Language considered a asset
• Excellent organizational skills
• Strong interpersonal skills
• Customer service experience
• Excellent Communication skills
• Competency with Microsoft Office Programs (Outlook, Excel, Word, PowerPoint)
• Ability to work in groups and independently
• Manage multiple priorities
• Ability to meet deadlines and work in a fast-paced environment
• Flexible hours / some weekends
• Golf knowledge is considered an asset.
Note: Golf Canada’s regular hours of work are 40 hours per week, namely Monday to Friday, 8 hours a day and 5 days a week including a one-hour lunch. However, the demands of your position may mean that your hours of work will vary, may be irregular and will be the hours required to meet the objectives of your employment.
APPLICATION DETAILS:
Golf Canada – Human Resources
1333 Dorval Drive, Suite 1
Oakville, ON L6M 4X7
Apply via Career Page link below
How to apply: Forward cover letter and resume to Career Page, NO PHONE CALLS PLEASE to the above contact by January 19, 2025. Golf Canada thanks all applicants but will contact only those who will be invited for an interview. Due to the nature of this position, there may also be some travel required and the need to work some weekends.
Our recruitment and selection procedures reflect our commitment to the safety and protection of children and youth across our programs. The successful candidate will be required to provide a satisfactory criminal check as a condition of employment.
Golf Canada is dedicated to employment equity and fostering diversity within the workplace in order to build an inclusive workforce where all employees have the opportunity to reach their potential. Golf Canada provides equal employment opportunities to employees regardless of their gender, race, religion, age, ability, sexual orientation, or marital status. We offer a family-friendly environment that allows for flexible work arrangements in order to support staff diversity and ensure a healthy work-life balance. We value and promote a culture of diversity, equity, inclusion, and belonging. Should you require any accessibility related accommodations or specific adjustments to ensure fair and equitable access throughout the recruitment and selection process, and thereafter, please reach out to the recruitment team by email. All information provided will be treated as confidential and used only to provide an accessible candidate experience.