OPPORTUNITY
Title: Coordinator, Golf Services – NGL (1 Position)
Reports to: Brian Doherty, Manager, Golf Services
Location: Golf Canada Head Office (2 days per week) / Remote
Status: 4-Month Internship (Paid)
Ideal Start Date: April 2025
OVERVIEW
The Coordinator, Golf Services – NGL is responsible for providing customer service to golf clubs, leagues, and individual member golfers (via emails and phone calls). The role includes assisting in the implementation of member service initiatives, with a specific focus on the National Golf League (NGL). The coordinator will review, maintain, and make recommendations to improve user and member experiences.
PRIMARY DUTIES
NGL Support (70%)
- Assist with tracking NGL events, leagues, participants, and scoring
- Support the execution of the NGL communication plan
- Send email communications and templates to participating clubs
- Serve as the primary customer service contact for NGL-related questions
- Provide primary support for GolfGenius
- Monitor the NGL events calendar
- Maintain expert understanding of the NGL playbook and Operator Manual
Member/Customer Service (30%)
- Provide customer service and Score Centre support for member clubs and golfers
- Act as the primary contact for member services (e.g., transfers, merging, account modifications)
- Make recommendations to improve user experience and customer service
REQUIRED SKILLS, KNOWLEDGE, & ABILITIES
- French language considered an asset
- Excellent organizational skills
- Strong interpersonal skills
- Customer service experience
- Excellent communication skills
- Competency with Microsoft Office programs (Outlook, Excel, Word, PowerPoint)
- Ability to work in groups and independently
- Ability to manage multiple priorities
- Ability to meet deadlines and work in a fast-paced environment
- Flexible hours, including some weekends
- Golf knowledge is considered an asset
WORK HOURS
Golf Canada’s regular hours of work are 40 hours per week (Monday to Friday), consisting of 8 hours per day, including a one-hour lunch. Due to the demands of the position, work hours may vary or become irregular to meet job objectives.
APPLICATION DETAILS
Golf Canada – Human Resources
1333 Dorval Drive, Suite 1
Oakville, ON L6M 4X7
How to Apply:
Forward your cover letter and resume to the Career Page by January 19, 2025. No phone calls, please.
Golf Canada thanks all applicants; however, only those selected for an interview will be contacted. This position may require travel and some weekend work.
ADDITIONAL INFORMATION
Golf Canada’s recruitment procedures reflect its commitment to the safety and protection of children and youth. A satisfactory criminal check is required as a condition of employment.
Golf Canada is dedicated to employment equity and fostering a diverse and inclusive workplace where employees can reach their potential. We offer:
- Equal employment opportunities regardless of gender, race, religion, age, ability, sexual orientation, or marital status
- A family-friendly environment with flexible work arrangements to support a healthy work-life balance
- A culture that promotes diversity, equity, inclusion, and belonging
If you require accessibility accommodations during the recruitment process, please email the recruitment team. All information provided will remain confidential and used solely to ensure an accessible candidate experience.