Senior Coordinator, Donor Experience
The Paralympic Foundation of Canada (PFC) is seeking a Senior Coordinator, Donor Experience. Reporting to the Manager, Donor Experience and working closely with the PFC and Canadian Paralympic Committee (CPC) staff teams, the Senior Coordinator, Donor Experience will play a key role in our communications and donor relations by executing the communication strategies required to obtain and steward donation from generous Canadians.
This position is responsible for administrative and organizational support for the implementation of all fundraising strategies, database management, volunteer coordination, annual direct and electronic mail campaigns, fundraising and donor event logistics, donor communications and managing project and reporting timelines. The Senior Coordinator, Donor Experience develops and maintains professional relationships with donors, sponsors, grantors, suppliers and volunteers.
- Support the creation and implementation of PFC annual donation campaigns
- Create and implement annual support materials and activities in connection with cause marketing campaigns.
- Become a lead user of the PFC’s donor database, including conducting regular review and maintenance and acting as the internal product expert and educator
- Support all donor communication initiatives including:
- Gift acknowledgements
- Electronic and print newsletters
- Donor recognition
- PFC collateral
- Assist in the creation and production of annual impact reporting documents
- Provide support for key fundraising events including pre- and post-event fundraising communications and day-of support.
- Be the front-line support for all general telephone and electronic communications
- Create materials to support fundraising activities, including proposals, presentations, briefing notes and correspondence, working with the support of the CPC Communications team
- Energize, motivate and inspire all those involved in campaigns to help to meet the fundraising and goals
- Contribute to the implementation of PFC’s social media strategy
- Other related duties
- An undergraduate degree or diploma in philanthropy or a combination of training and related experience related to fundraising
Knowledge and Skills
- Experience in philanthropic communications and creative writing
- Strong working knowledge of modern and progressive fundraising techniques, donation administration and management
- Exceptional interpersonal abilities, as well as skills in leading and mobilizing others
- Excellent verbal and written communication skills in English; ideally also in French.
- Ability to work with autonomy, multi-task and to effectively establish priorities and meet deadlines
- Knowledge of fundraising database software such as sales force and gift works will be considered an asset
- Advanced knowledge of Word, Excel, Power Point and Outlook
- Demonstrated ability to work effectively and collaboratively with both internal and external colleagues (e.g. CPC employees, vendors, sub-contractors)
- Knowledge of the sport system considered an asset
- Three or more years’ experience working in the field of communications and/or fundraising
- Solid understanding of current fundraising and communication methods
- Experience establishing and managing operational plans and budgets
- Experience working in a national context and with other cultures
- Experience managing change using innovative ideas and processes
- Experience as a Paralympian is considered as an asset
- Methodical and organized, able to manage different projects at the same time
- Flexibility to work well with and adapt to a wide range of people from different parts of the business, with various backgrounds
- Self-directed and disciplined
- Strong interpersonal skills
- Good analytical skills
- Systematic and organized
- Cooperative and collaborative
- Active listener who understands requirements before leaping to action
- Work is primarily in an office environment
- Overnight travel and off-site work required (e.g. Games, Events, etc.)
- Will be required to work evenings and weekends during busy periods, including Games and other special events
- Must hold a valid passport at all times
CPC is committed to creating an inclusive and diverse work environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, record of offences, age, marital status, family status or disability.
CPC welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.