|POSITION TITLE:||Medical Coordinator
January 12, 2021
|DEPARTMENT:||Performance Services||Application Deadline:
January 26, 2021
|REPORTS TO:|| Line Manger:
Manager, Performance Services
|LOCATION:|| Canadian Sport Institute Ontario
(Toronto Pan Am Sports Centre)
875 Morningside Avenue, Suite 100, Toronto
Week of February 1st
|SALARY:|| $24 / hour
commensurate with experience
Approximately 32 hrs. /week (up to 40
The Medical Coordinator, working on a high-quality preventative and reactive basis, is responsible for key processes required to provide sport medicine support services to high performance athletes. The Medical Coordinator works closely with in-house and external physicians and medical service providers to ensure athletes receive medical attention in a timely manner.
The Medical Coordinator work schedule will vary slightly from week to week depending on the medical clinic demands. A typical week will involve full-day on-site support Monday, Wednesday, Friday, and remote half-day support on Tuesdays and Thursdays. Support on Saturdays will be occasionally required to support athlete medical screenings. Most work will take place during normal office hours; however, support outside of office hours (evenings and weekends) may be required during emergency situations.
· Responsible for communicating daily sport medicine scheduling with the CSIO main reception desk and for greeting athletes and directing them to the appropriate location for their appointment
· Liaising between athletes, practitioner’s offices and sport organizations
· Answering the phone and receiving facsimiles on the lines dedicated to sport medicine
· Answering general questions from athletes and coaches about CSIO sport medicine services
· Scheduling appointments for athletes with internal physicians
· Coordinating appointment bookings for athletes to schedule out-of-house consultations, testing and treatment with physicians and therapists
· Booking practitioners, consultation rooms and required equipment for athlete appointments
· Liaising with laboratory testing service providers to arrange for a technician to be on-site for laboratory tests, when mutually agreed by a sport and CSIO
· Working with the Performance Pathways Advisors, Manager, Performance Services, or Integrated Support Team Leads to book group performance health monitoring assessments
· Schedule and provide administrative support for COVID testing as directed
· Responsible for managing the OHIP billing system (including monthly reconciliation)
· Responsible for athlete and/or sport billing for consumables and uninsured services
· Tracking time spent by CSIO physicians providing services uninsured by provincial Medicare plans and dedicated to specific sports (including time spent in a Daily Training Environment or Training Camp, travel with a team, and performance health monitoring examinations), and reporting these amounts to Manager of Performance Services for accounts record keeping
· Responsible for reconciling invoices from laboratory service providers and communicating regarding these fees with Manager of Performance Services for accounts record keeping
Medical Records and Database Management
· Becoming an expert in navigating OSCAR EMR and Smartabase databases and executing relevant administrative functions within them
· Importing any requisitions, prescriptions, referrals, lab results consultation notes, radiology reports, historical medical records or any other relevant documents generated from outside our Electronic Medical Record (EMR) system and received via mail, fax or e-mail into the appropriate database (OSCAR EMR, and in some cases Smartabase)
· Following up with external physicians’ or other service providers’ offices to obtain legible records or clarify their content if any records or notes received from them are illegible or unclear
· Maintain up-to-date patient records in OSCAR
· Exploring alternative medical record solutions, such as through Smartabase
Laboratory Test Coordination and Records
· Coordinating between CSIO physicians and external National Sport Organization (NSO) physicians to determine which tests will be performed on which athletes
· Monitoring online uploads from labs to check when bloodwork results are posted, ensuring that they are properly linked to patient records and flagged for attention from relevant physicians, as well as following up with those physicians as may be needed to ensure that they attend to their flagged reports
· Responsible for administering and recording some medical tests, including anthropometry (height and mass), resting 12-lead electrocardiograms (ECGs) and flow-volume loop Pulmonary Function Tests (PFTs) as components of performance health monitoring exams
· CSIO Performance Services Team
· CSIO Directors & CEO
· CSIO Athletes
· External practitioners and clinics
· External facilities across Ontario
· All CSIO staff
Required Behaviour, Skills, and Knowledge
Qualifications and Skills
- Diploma in Medical Administration program or similar field of study an asset
- Training as a regulated health professional considered an asset
- Experience in a multidisciplinary clinic environment an asset
- Computer literacy (Microsoft Office including Word, Excel, and OneDrive)
- Experience with EMR (OSCAR preferred), OHIP billing an asset.
- Customer service focus
- Strong interpersonal, communication and problem-solving skills
oriented, organized and self-motivated
- High level of discretion and confidentiality
- Ability to work well with all levels of management, staff, clients and vendors
- Knowledge of CSIO and the Canadian high performance sport system an asset
The Canadian Sport Institute Ontario is committed to the pursuit of excellence by providing world-class programs, staff, services, and leadership to high performance athletes and coaches to enhance their ability to achieve international podium performances.
The Canadian Sport Institute Ontario is a recognized world leader in the delivery of applied sport science, sport medicine, athlete/coach and staff development, resulting in more Canadian athletes on the international podium.
Values – Commitment, Synergy, Integrity, Openness (CSIO)
We take care of each other. We serve the organization to the best of our abilities. We provide the highest quality of service to our clients.
We respect and recognize the contributions and diversity of our team. We interact in ways that bring out the best in each other. We build productive relationships to achieve success.
We are consistent and ethical in our actions. We present unvarnished truth in an appropriate transparent manner. We provide and demonstrate a safe and inclusive environment.
We are authentic in the way we interact with each other. We embrace a
We welcome timely feedback on how to improve.
Interested applicants should submit their resume and cover letter in one PDF document to:
Canadian Sport Institute Ontario
Canadian Sport Institute Ontario welcomes and encourages
applications from people with disabilities.
Accommodations are available on request for candidates taking part
in all aspects of the selection process.
The Canadian Sport Institute Ontario is an equal opportunity employer.
We thank all applicants for their interest, however, only those selected for an interview will be contacted.