The Sport Information Resource Centre
The Sport Information Resource Centre

Job Type

Position Type
Full Time

Application Deadline Date
October 30, 2020

Salary Range

Job Location
Toronto, Ontario, CA

Expected Start Date
November 30, 2020

Additional Info

The employer is committed to creating an inclusive and diverse work environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, age, marital status, family status or disability.

The employer welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.


POSITION TITLE: Coordinator,
Medical Coordinator –
 (32 hours / week)

position November 2020 – June 2021)

Posting Date:

October 16, 2020

DEPARTMENT: Performance Services Application Deadline:
REPORTS TO: 1.     Manager, Performance Services

Chief Medical Officer

   October 30, 2020

   (4:00 p.m.)

LOCATION:  Canadian Sport
Institute Ontario

 (Toronto Pan Am
Sports Centre)

 875 Morningside
Avenue, Suite 100, Toronto


 Interview Date:

November 12th  or

November 13th

SALARY:   $36,
000 / per annum

Position Summary

The Medical Coordinator, working on a high-quality preventative and reactive basis, is responsible for key processes required to provide sport medicine support services to high performance athletes. The Medical Coordinator works closely with in-house and external physicians to ensure athletes receive medical attention in a timely manner.

The Medical Coordinator will complete approximately half of their work remotely, and half in person when our physicians are on site for athlete visits and medical screenings (occasionally on Thursdays, most Fridays, and occasionally on weekends).

Position Responsibilities    


Responsible for communicating daily sport medicine scheduling with the CSIO main reception desk and for greeting athletes and directing them to the appropriate location for their appointment.

  •  Liaising between athletes, practitioner’s offices and sport organizations.
  •  Answering the phone and receiving facsimiles on the lines dedicated to sport medicine.
  •  Answering general questions from athletes, coaches and other about sport medicine and therapy services provided by CSIO.

Appointment Booking

  •   Scheduling appointments for athletes with internal physicians
  •   Coordinating appointment bookings for athletes to schedule out-of-house consultations, testing and treatment with physicians and therapists
  •  Booking practitioners, consultation rooms and required equipment for athlete appointments
  •  Liaising with laboratory testing service providers to arrange for a technician to be on-site for laboratory tests, when mutually agreed by a sport and CSIO
  •  Working with the Performance Pathways Advisors, Manager, Performance Services, or Integrated Support Team Leads to book group performance health monitoring assessments

Medical Billing

  •   Responsible for managing the OHIP billing system (including monthly reconciliation) as well as athlete or sport billing for consumables and uninsured services
  •   Tracking time spent by CSIO physicians providing services uninsured by provincial  Medicare plans and dedicated to specific sports (including time spent in a Daily Training Environment or Training Camp, travel with a team, and performance health monitoring examinations), and reporting these amounts to Manager of Performance Services for accounts record keeping
  •  Ensuring electronic medical records are appropriately completed in order to bill OHIP for insured services
  •  Responsible for reconciling invoices from laboratory service providers and communicating regarding these fees with Manager of Performance Services for accounts record keeping

Medical Records and Database Management

  •  Becoming an expert in navigating OSCAR EMR and Smartabase databases and executing relevant administrative functions within
  •  Importing any requisitions, prescriptions, referrals, lab results consultation notes, radiology reports, historical medical records or any other relevant documents generated from outside our Electronic Medical Record (EMR) system and received via mail, fax or e-mail into the appropriate database (OSCAR EMR, and in some cases Smartabase)
  •  Following up with external physicians’ or other service providers’ offices to obtain legible records or clarify their content if any records or notes received from them are illegible or unclear
  •  Exploring alternative medical record solutions, such as through Smartabase

Laboratory Test Coordination and Records

  •  Coordinating between CSIO physicians and external National Sport Organization (NSO) -nominated physicians to determine what will be performed on which athletes
  •  Monitoring online uploads from labs to check when bloodwork results are posted, ensuring that they are properly linked to patient records and flagged for attention from relevant physicians, as well as following up with those physicians as may be needed to ensure that they attend to their flagged reports
  •  Responsible for administering and recording some medical tests, including anthropometry (height and mass), resting 12-lead electrocardiograms (ECGs) and flow-volume loop Pulmonary Function

Tests (PFTs) as components of performance health monitoring


  •    CSIO Performance Services team
  •    CSIO Directors & CEO
  •    Canadian Olympic & Paralympic Sport Institute Network
  •    CSIO Athletes
  •    External practitioners and clinics
  •    External facilities across Ontario
  •    All CSIO staff

Required Behaviour, Skills, and Knowledge

Qualifications and Skills

 Diploma in Medical Administration program or similar field of study an asset

  • Experience in a multidisciplinary clinic environment an asset
  • Computer literacy (Microsoft Office including Word, Excel, and OneDrive)
  • Experience with EMR (OSCAR preferred), OHIP billing an asset. 
  • Customer service focus
  • Strong interpersonal, communication and problem-solving skills (verbal, written)
  • Detail oriented, organized and self-motivated
  • High level of discretion and confidentiality
  • Ability to work well with all levels of management, staff, clients and vendors
  • Experience in a non-profit or non-profit sport organization an asset

 Company-Wide Behaviours


The Canadian Sport Institute Ontario is committed to the pursuit of excellence by providing world-class programs, staff, services, and leadership to high performance athletes and coaches to enhance their ability to achieve international podium performances.


The Canadian Sport Institute Ontario is a recognized world leader in the delivery of applied sport science, sport medicine, athlete/coach and staff development, resulting in more Canadian athletes on the international podium.

 Values – Commitment, Synergy, Integrity, Openness


We take care of each other. We serve the organization to the best of our abilities. We provide the highest quality of service to our clients.


We respect and recognize the contributions and diversity of our team. We interact in ways that bring out the best in each other. We build productive relationships to achieve success. 


We are consistent and ethical in our actions. We present unvarnished truth in an appropriate transparent manner.  We provide and demonstrate a safe and inclusive environment.


We are authentic in the way we interact with each other.  We embrace a solution-oriented approach.

We welcome timely feedback on how to improve.

Interested applicants should submit their resume and cover letter
(in one PDF document) to:

Search Committee,

Canadian Sport Institute Ontario


Canadian Sport Institute Ontario welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

The Canadian Sport Institute Ontario is an equal opportunity employer.

We thank all applicants for their interest, however, only those selected for an interview will be contacted.

Apply Online OR Apply via Email