The Sport Information Resource Centre
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The Sport Information Resource Centre

Position Type
Full Time

Application Deadline Date
December 31, 2022

Job Location
Ottawa

Employment Type
Employee

Expected Start Date
January 10, 2023

The employer is committed to creating an inclusive and diverse work environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, age, marital status, family status or disability.

The employer welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

CSEP Membership Services Director

Who We Are

The Canadian Society for Exercise Physiology (CSEP) is a national not-for-profit organization and the principal body for physical activity, health and fitness research and personal training in Canada.  Our goal is to support advances in exercise science and kinesiology research and translate into the promotion of fitness, performance, and health outcomes for all Canadians. CSEP’s 5500 certified members, academics and 1500 certification candidates qualifying through the CSEP Professional Standards Program have extensive educational training and experience and play an important role in improving health outcomes for Canadians. Our brand – The Gold Standard in Exercise Science and Personal Training – identifies CSEP as the scientific authority and credible source of expertise in physical activity, health, and fitness.  CSEP is one of the five founding organizations of the International Confederation of Sport and Exercise Science Practice along with ACSM, BASES, ESSA and SESNZ.

What you will do in this role:

This exciting role is led by a member of the senior leadership team and reports to the CSEP CEO.  The Director of Membership Services leads the critical strategy, management and operations to support and grow CSEP’s diverse membership.  The Director of Membership Services is responsible to set an inspiring vision for growth, retention, and loyalty by understanding and creating membership benefits, lifetime membership value, and the certification/credentialing journey.  The Director will lead the Membership services team to increase engagement with all target audiences, drive loyalty, brand awareness and advocacy.

Key Responsibilities:

  • Connecting the company’s mission and vision with operational strategy to deliver an exceptional member experience supporting the goal to retain and grow all membership categories while further exploring new categories of membership.
  • Develop, lead and execute CSEP’s membership services strategic plan that will allow CSEP to expand its membership base leading to greater impact in academia, health, fitness, sport and athletic performance sectors.
  • Develop and launch a CSEP loyalty program and oversee its research and design.
  • Synthesize data and insights from multiple sources to develop loyalty strategy, business cases, and inform strategic plans.
  • Create and manage budgets to establish key membership KPIs to manage the performance and efficiency of membership programs to ensure CSEP meets its annual goals
  • Identify challenges and emerging issues faced by the organization
  • Significantly enhance our Customer Relationship Management system and processes, defining and implementing processes and tools to support strategic goals in cooperation with IT and logistics teams.
  • Collaborate with the CSEP team and contribute to the development of our membership resources including the annual report, annual scientific conference, professional development workshops, and business to business partnerships
  • Monitor trends and best practices, propose and implement continuous improvement
  • Contribute to our positive culture by coaching and mentoring direct reports, providing strategic oversight and alignment, ruthless prioritization, quick decision making and living CSEPs core values
  • Promote innovation and creativity within this functional area of operations and work collaboratively with cross-team members in an integrated manner
  • Work closely with marketing and communications colleagues to integrate Loyalty seamlessly into a single, cohesive campaign calendar.

Who you are:

We’re looking for someone passionate about our vision and brand. You are an experienced, energetic Membership and Customer Relationship professional with project management skills and digital savvy. We want mavericks—individuals who lean in with curiosity, creativity, courage, and determination. People we can trust to make our vision and mission happen. You thrive in ambiguous and changing situations where things are not perfect but we contribute to evolve from good to great. You are highly creative with budgets. You’re a visionary, and have an eye for details. You’re an impeccable team builder and communicator so everyone knows how you’re working toward our big picture goals, and everyone wants in on the action. You have:

  • Leadership experience including performance planning, mentoring and developing team members
  • Professional capacity to develop a clear vision and supportive membership and loyalty plan
  • Excellent target audience management skills and the ability to support diverse audiences at all levels within the organization and externally
  • Superior written and verbal communication and delivery skills enabling you to influence and establish credibility with stakeholders (French fluency is a strong asset)
  • Strong influencing, negotiation, and communication skills
  • Excellent organizational and time management skills to meet fixed deadlines, initiate and follow-up on actions; detailed-oriented to be able to manage the smallest details
  • A continuous learner, passionate and determined
  • Follows through consistently on work commitments and stops at nothing to deliver exceptional results
  • Computer Skills: Excel, Word, Power Point, Outlook, analytics/business insights tools
  • Ability to multitask and work efficiently under pressure
  • Entrepreneurial spirit
  • A clear sense of urgency to achieve results with a “can-do”, “let’s make it happen” attitude
  • High level of self-awareness and self-regulation

Experience, Education and Designations

  • 8+ years of related membership services and customer relationship management skills and platform knowledge
  • Salesforce platform or equivalent knowledge
  • Experience with web analytics tools
  • Relevant post-secondary degree
  • Proven experience with brand marketing and community activation

What you get:

  • A competitive salary and vacation package
  • An attractive benefits package paid entirely by CSEP
  • Matching RRSP contributions
  • A commitment to ongoing professional development
  • A hybrid work environment
  • Opportunities to participate with a passionate team at world class events in the Exercise Science domain

How to apply

  • Submit a current resume and cover letter to careers@csep.ca;  applications without a cover letter will not be considered
  • Applicants requiring accommodation should indicate this requirement and relevant details in their cover letter
  • Applications will be accepted until the position is filled
  • Only those candidates being considered for the role will be contacted

The Canadian Society for Exercise Physiology is committed to equity, diversity, and inclusion in all aspects of the Society’s business.  CSEP welcomes applications and participation from women, members of racialized groups/visible minorities, Indigenous persons, persons with disabilities, persons of any sexual orientation, and persons of any gender identity or gender expression.


Apply Online OR Apply via Email