The Sport Information Resource Centre
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The Sport Information Resource Centre

Position Type
Full Time

Application Deadline Date
January 1, 2023

Job Location
Toronto

Employment Type
Seasonal

Expected Start Date
March 1, 2023

The employer is committed to creating an inclusive and diverse work environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, age, marital status, family status or disability.

The employer welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

The Toronto Blue Jays are hiring for the 2023 season!

A Game Day role with the Toronto Blue Jays means you will be a part of impacting the fan experience. The fan experience means a commitment to providing best in class customer service for fans who travel near and far to watch Canada’s team. Our employees are resilient, innovative and thrive in an environment where teamwork, accountability, and empowerment are at the forefront of all of our game days and events.

We are looking for committed and enthusiastic individuals to join our team and help make the 2023 season a success!

Please note that these are seasonal roles based on the baseball and Rogers Centre events schedule running from approximately March – October 2023.

These roles may be for you if:

  • You love the Toronto Blue Jays!
  • You are committed to providing excellent customer service
  • You are a master multi-tasker who thrives in fast-paced working environments
  • You have exceptional problem-solving skills
  • You have an interest in baseball and stadium operations
  • You can work all 81 Toronto Blue Jays home games including evenings, weekends, and holidays as required

Interested in joining the team? You can select up to three (3) roles of interest when applying.

We are hiring for the following roles:

Gate Staff are responsible for overseeing the fan entry experience, from outside the building until fans scan their tickets. Gate Staff greet all fans with a warm and friendly attitude, helping to set the tone for the fan experience. They are responsible for ensuring only fans with eligible tickets are entering the building and will also provide directions.

Support Staff will primarily focus on working Rogers Centre events such as concerts and will also support with baseball game staffing needs. Support Staff will be cross trained and will be able to fill in as both Ushers and Gate Staff.

Ushers are responsible for welcoming fans into their section, aiding them with finding their seats and ensuring all fans are sitting in their ticketed seat. Ushers are in the action for the duration of the game, upholding the fan experience and fan safety throughout the duration of the game or event.

Access Support Ushers, like Ushers, are dedicated to assisting fans with accessible needs. Access Support Ushers aid in the form of wheelchair escorts or a sturdy arm to help fans who need assistance getting around the stadium. They are responsible for ensuring an inclusive experience for all of our fans.

Activation Team Members will assist the Marketing and Fan Experience team through promotional giveaways, activations, and concourse support.

Retail Sales Associates will provide our fans with best-in-class service. They will engage and connect with our fans to support their buying decisions by outfitting them in official Blue Jays merchandise, to foster team pride and community.

Facility Attendants will work to integrate our best practices for supporting the cleanliness and sanitization of the stadium during events. This involves all aspects of event cleaning, sanitizing, waste management, and inspections.

Facility Team Leaders will support and oversee the overall culture and enhance the fan experience with the facility services team by maintaining best practices for the cleanliness and sanitization of the stadium during events. This involves overseeing all aspects of event cleaning, sanitizing, waste management, and inspections.

Facility Head Supervisors will lead, coach, and develop the overall culture and enhance the fan experience with the facility services team by integrating best practices for maintaining the cleanliness and sanitization of the stadium during events. This involves supervising all aspects of event cleaning, sanitizing, waste management, and inspections.

Fan Services Representatives will support fans in-person or by phone and email in shaping their experience at all Toronto Blue Jays home games and Rogers Centre concerts and events with any stadium or event-related inquiries or concerns they may have.

Fan Services Supervisors will manage a team of Fan Services representatives during the Blue Jays season. They are also responsible for the overall direction of the concourse-facing Fan Services team by ensuring fans are receiving a high level of customer service. They will do this by collaborating with the Coordinator of Fan Services and the Director of Fan Services.

Ballpark Setup Attendants are responsible for the setup and tear down of tables, chairs, and activation equipment for various events hosted at Rogers Centre, including but not limited to, Baseball games, meetings, presentations, training courses, camps, clinics, concerts, trade shows etc.

Security ensures a safe and friendly atmosphere for all guests and employees. They provide heightened security inspections upon entry to ensure a controlling influence at all entrances to Rogers Centre and throughout the facility. Applicants must hold a valid security license to be considered.

If your application is selected to move onto the next step of the recruitment process, you will be invited to attend our Interview Fair on Saturday January 14, 2023, at the Metro Toronto Convention Centre.

What makes us different makes us stronger. The Toronto Blue Jays have a strong commitment to diversity and inclusion. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential. At the Toronto Blue Jays, we value the insights and innovation that diverse teams bring to work. We work with our candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best. You matter to us! For any questions or accessibility needs during the recruitment process, please contact us attbj.recruitment@bluejays.com.


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