Manager, Games Operations & Delivery - Canadian Paralympic Committee

Post date: Nov. 8, 2019

Application Deadline: Nov. 20, 2019

Job Purpose

The Manager, Games Operations and Delivery works with a team of staff to develop and execute operational plans to support the Games performance goals of Canadian National Sport Organizations and Stakeholders at the Paralympic and Parapan American Games.

The Manager, Games Operations and Delivery will forge strong relationships with the Games Host Organizing Committee and oversee the work of various Host City service providers in order to develop the Games framework and execute the Team Canada operational and logistical plans. The Manager will closely collaborate with the CPC’s Paralympic Performance Team to ensure alignment of National Sport Organization performance plans and Games operations and delivery execution.

Primary Responsibilities

  • Provide input to the CPC Sport Strategy and implement the assigned Games Multi-Year Operational and Delivery Plans towards future Games Cycles
  • Develop and implement Games operational planning framework for assigned Games inclusive of cross-organizational activation
  • Assign and develop applicable Games Functional Areas suite of services and programs to deliver the CPC Sport Strategy outcomes, and effectively communicate with direct reports, sports and senior management
  • Collaborate effectively with the CPC Games Project Teams and Paralympic Performance Team in order to align Games plans
  • Provide ongoing status reports on all Games operational and logistical planning as required by the Director, Games Operations and Delivery and the Executive Director, Sport
  • Manage relationships with the Host Organizing Committee’s National Client Services Department in order to understand and develop the Games framework
  • Lead the management and delivery of planning & preparation site visits
  • Develop, monitor and control Functional Area project plans and deliverable timelines to ensure deadlines are adhered to
  • Develop a Games-specific communication plan in order to disseminate key Games planning information to CPC sports and stakeholders
  • Select and manage Games support staff, volunteers and onsite service providers
  • Provide leadership, planning, operational skills and mentoring support to staff reports
  • Ensure each assigned Games has rigorous and transparent plans that are within budget and meet reporting requirements and that are harmonized within the Games Operations and Delivery unit and overall CPC strategy and budget planning system
  • Participate in the Sport Department and CPC planning activities and budget preparation
  • Provide and maintain a safe, inclusive and welcoming working environment



  • Post-secondary education in a sport management related field with a combination of business and project management experience related to the job profile

Knowledge and Skills

  • Able to communicate and write in both official languages
  • Demonstrated ability in providing world leading services in the Games environment, and understanding of sport technical needs and requirements for performance related services
  • Experience in using information systems, data management systems and project management tools to enhance operational planning and delivery of the Games
  • Experience working with international and external stakeholders such as a Host Organising Committees, other National Paralympic/Olympic Committees, other Games Franchise Holders, and the International Paralympic Committee or International Olympic Committee
  • Extensive experience delivering presentations and disseminating information to large groups
  • Proven experience delivering operations in an international environment
  • Experience working with professional staff, contractors and volunteers as needed
  • Strong knowledge of the Canadian Sport System and Paralympic Sport
  • Strong human resources management and inter-personal skills
  • Ability to operate with sensitivity and confidentiality
  • Ability to work as part of a team and independently
  • Ability to achieve work objectives within a changing and busy environment
  • Proficiency with office applications such as email, project planning, word processing, presentation development, etc.
  • Demonstrated ability to work effectively and collaboratively with internal and external colleagues (e.g. CPC employees, vendors, sub-contractors).


  •  Five (5) to seven (7) years relevant experience working in the Canadian and/or Paralympic sport system
  • Experience in a mid-management role within a Multi-Sport Organization/ Franchise Holder for the Games
  • Experience working in a multi-sport Games environment
  • Strong understanding of multi-sport Games operations and delivery
  • Strong event planning and logistics experience in complex environments
  • Experience selecting and managing volunteers, as well as full-time and contract staff
  • Experience leading and a managing team of staff within a professional office workplace environment
  • Experience managing change using innovative ideas and processes
  • Experience establishing and managing operational plans and budgets
  • Experience working in an international context and with other cultures
  • Experience as a Paralympian is considered as an asset

Personal Characteristics

  • Methodical and organized, able to manage different projects at the same time
  • Flexible, to work well with a wide range of people from different parts of the business and with various background
  • Good inter-personal skills with a focus on international relations skills.
  • Good analytical skills
  • Results-oriented
  • Strategic
  • Systematic and organized
  • Cooperative, team player, collaborative and able to inspire others
  • Active listener; understands requirements before leaping to action


  • Exemplifies our organizational values
  • Excellence
  • Integrity
  • Focus
  • Team
  • Inclusive

Working Conditions

  • Work is primarily in an office environment
  • Overnight travel and off-site work required (e.g. Games, Events, etc.)
  • Will be required to work evenings and weekends during busy periods, including Games and other special events
  • Must hold a valid passport at all times

CPC is committed to creating an inclusive and diverse work environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, record of offences, age, marital status, family status or disability.

CPC welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Type of Position: Full Time
Employment Type: Employee
Salary Range: 60,000-65,000

Contact Details

Contact Name: Byron MacDonald
Location: Ottawa
85 Plymouth St
Suite 100
Ottawa, ON K1S3E2
Contact Phone: 6135964333264
Contact Fax: 
Contact Email: 
bmacdonald@paralympic.caApply by Email