Account Executive, Ticket Sales - Hamilton Honey Badgers

Post date: Sep. 9, 2019

Application Deadline: Sep. 30, 2019

Position Start Date: Oct. 1, 2019

Reports to: President (Hamilton Honey Badgers); Director, Ticketing (CEBL)

About the Canadian Elite Basketball League (CEBL)

The Canadian Elite Basketball League is a domestic professional basketball league with teams located across Canada. The CEBL will provide sports fans with a premium entertainment option while also allowing players, coaches and other stakeholders the opportunity to engage in the sport of basketball at the highest level. The CEBL will operate in accordance with the player and referee standards set by Canada Basketball, the National Sporting Organization for the sport of Basketball in Canada. The league will proudly adhere to the International Basketball Federation (FIBA) rules and regulations.

Account Executive Ticket Sales Responsibilities: (Including, but not limited to)

  • Manage multiple accounts, developing positive working relationships with all customer/fan touch points
  • Drive fan retention, renewals, upsells and fan satisfaction
  • Oversee the implementation and fulfillment of all team ticket requests
  • Prepare campaign insights and reports including analysis and research with the purpose to develop future leads
  • Participate in community engagement and outreach events to promote awareness and build new business
  • Develop new and creative ways to reach out to individuals, groups and companies for the purpose of driving ticket revenue for the Honey Badgers
  • Provide input on new processes and workflows as needed and required by the Club
  • Focus on ensuring the maintenance of superior customer/fan service levels, operational excellence and strategic insight
  • Meet and exceed all ticketing targets as set by the organization’s leadership team
  • Oversee all game-day box office sales to ensure all patrons are met with excellent customer service
  • Work game days and special events to ensure all ticketing information and access to tickets is available at all times
  • Additional administrative and ticketing support as required


  • Bachelor’s Degree in Sport Management, Business, or a related field
  • A Minimum of 2-3 years in customer service or account management
  • 1 year of experience in a professional sales capacity
  • Existing experience with ticketing software(s) will be considered an asset
  • Valid Driver’s License
  • Ticketmaster, Archtics or other ticket system experience strongly preferred

Required Skills:

  • A people person with a clear track record of building and maintaining professional relationships
  • Strong analytical skills and attention to detail
  • Ability to work independently on multiple tasks with specific deadlines
  • Strong written and verbal communications skills
  • Strong working knowledge of Microsoft Office products and key social media platforms
  • Must be trustworthy and responsible when handling large sums of money through numerous points of sale outlets
  • Knowledge of the sport of basketball is an asset


  • Regular Office hours are 9AM-5PM however evening and weekend work will be required

Other Requirements:

  • Applicants can forward their application (cover letter and resume) and salary expectations to with the subject line, “Account Executive, Ticket Sales”


  • Base salary plus commission - please indicate salary expectations within your cover letter

We thank all applicants, however only those who are selected for an interview will be contacted.

Type of Position: Full Time
Employment Type: Employee
Salary Range: 

Contact Details

Contact Name: Hamilton Honey Badgers
Location: Hamilton, ON
231 Main St W
Hamilton, ON L8P 1J4
Contact Phone: 
Contact Fax: 
Apply by Email