REQUEST FOR PROPOSALS - Evaluation of Safe Sport Initiatives Pilot Projects - Sport Dispute Resolution Centre of Canada

Post date: Sep. 10, 2019

Application Deadline: Sep. 30, 2019


OPPORTUNITY: Evaluation of Safe Sport Initiatives Pilot Projects

ORGANIZATION: Sport Dispute Resolution Centre of Canada (SDRCC)

LOCATION: Montreal, Quebec

POSTING DATE: Wednesday, September 4, 2019

DEADLINE FOR SUBMISSIONS: Monday, September 30, 2019, 4:00 p.m. (EDT)

The SDRCC wishes to engage a consultant or firm to conduct an evaluation of the Canadian Sport Helpline and Investigation Unit pilot projects before their conclusion in March 2020. For the Canadian Sport Helpline, the primary target group is identified as the helpline operators and the management team of the CCMHS. For the Investigation Unit, the primary target group is identified as the investigators and sport organizations that have used their services (clients of the Investigation Unit) as well as the Advisory Committee overseeing the program.




The successful consultant or firm will be required to submit a final evaluation plan for approval by the SDRCC which will contain:

  • Evaluation method and data collection plan;
  • Evaluation tools to be used (questionnaire, interview protocols, etc.);
  • Data analysis methods to be used;
  • Draft framework for evaluation report.


Data Collection

The SDRCC will provide contact information for the Helpline’s operators, the CCMHS management team and the Investigation Unit’s members. Based on the business model for both programs, data on the Helpline users will not be available, whereas the SDRCC may be able to seek involvement from the target population for the Investigation Unit. The SDRCC will also provide statistical reports from the Canadian Sport Helpline.

Data collection methods should include focus groups and an in-person meeting with a subset of relevant stakeholders during the SDRCC Mediator and Arbitrator Conference, which is set to take place on January 29, 2020 in Montreal.


The evaluation results will provide an accurate picture of the impact, value and viability of the Canadian Sport Helpline and Investigation Unit. This will include, but not be limited to, the following:

  • Degree of satisfaction of the Investigation Unit’s clients and the investigators;
  • Reasonableness of the investigator’s remuneration scheme;
  • Visibility and awareness of the Investigation Unit and the Canadian Sport Helpline;
  • Strengths, weaknesses and improvements needed in regards with the Investigation Unit and the Canadian Sport Helpline;
  • Under what conditions the Canadian Sport Helpline and the Investigation Unit could become permanent measures.

All evaluation tools developed by the successful bidder for this project will remain the property of the SDRCC upon termination of the contract. 

The final written report may be submitted in either one of the official languages, except where specified otherwise, and will include:

  • An executive summary in both official languages;
  • A PowerPoint document for the SDRCC to use to communicate the evaluation results in both official languages.


End of October 2019:          Detailed methodology submitted to SDRCC by successful bidder

End of November 2019:      Evaluation plan approved by the SDRCC

Dec 2019-Feb 2020:            Evaluation to be conducted (data collection and analysis)

February 21, 2020:           Interim report submitted to the SDRCC      

March 10, 2020:                   Final report submitted to the SDRCC



Consultants and firms interested in bidding may obtain more information regarding the Canadian Sport Helpline and the Investigation Unit by contacting


Proposals will be evaluated based on the following:

  • Responsiveness to the purpose and scope of the project;
  • Cost of the services;
  • Experience in consumer service and/or stakeholder evaluation;
  • Ability to provide service in both official languages;
  • Experience in evaluation reporting;
  • Familiarity with the Canadian sport environment.


All responses, inquiries, or correspondence relating to or in reference to this RFP, and all other reports, charts, displays, schedules, exhibits, and other documentation submitted by the bidders will become the property of SDRCC when received and will not be returned to the bidder. Bidders shall notify the SDRCC in writing in advance of any proprietary or confidential materials contained in the proposal and provide justification for not making such material public. 


Data collected is to be collated in the form of statistics to ensure confidentiality and respect the privacy of respondents. Given the sensitive nature of issues addressed by the two pilot programs being evaluated, the selected consultant/firm will be required to sign a confidentiality agreement and undertake to give back to the SDRCC all data collected as part of this mandate and to permanently delete all copies of such data from its own records.


Proposals should include:

  • a list of principal consultants with resumes or a company profile;
  • a sample of recent relevant work;
  • a list of recent evaluation mandates in sports-relating programs;
  • references for at least two clients for which similar work was performed; and
  • an all-inclusive financial proposal.

All proposals should be sent only by email to in a single PDF file no larger than 10 MB and received no later than September 30, 2019 at 4 pm (EDT).


Type of Position: Contractor
Salary Range: 

Contact Details

Contact Name: Tanya Gates
Location: Montréal, (Québec)
1080 Beaver Hall Hill
Suite 950
Montreal, QC H2Z1S8
Contact Phone: 
Contact Fax: 
Web Address: by Email