Account Executive - Ticket Sales - Fraser Valley Bandits

Post date: May. 8, 2019

Application Deadline: May. 31, 2019

Position Start Date: May. 10, 2019

About the Canadian Elite Basketball League (CEBL)

The Canadian Elite Basketball League is a domestic professional basketball league with teams located across Canada. The CEBL will provide sports fans with a premium entertainment option while also allowing players, coaches and other stakeholders the opportunity to engage in the sport of basketball at the highest level. The CEBL will operate in accordance with the player and referee standards set by Canada Basketball, the National Sporting Organization for the sport of Basketball in Canada. The league will proudly adhere to the International Basketball Federation (FIBA) rules and regulations.

Account Executive Ticket Sales Responsibilities: (Including, but not limited to)

  • Manage multiple accounts, developing positive working relationships with all customer/fan touch points
  • Drive fan retention, renewals, upsells and fan satisfaction
  • Liaise with CEBL Ticket Manager to ensure the build of all team-related ticket offerings
  • Oversee implementation and fulfillment of all team ticket requests
  • Prepare campaign insights reporting, including analysis and research, with a purpose to develop future leads
  • Manage fan/customer activity using CRM tools provided, for maximum efficiency and visibility, with carefully issued follow-up to close any open issues
  • Provide input on new processes and workflows as needed
  • Focus on ensuring the maintenance of superior customer/fan service levels, operational excellence and strategic insight
  • Meet and exceed all ticketing goals
  • Oversee all game-day merchandise sales
  • Work game days and special events to ensure all ticketing and merchandise fulfillment are accomplished

Required Education, Skills and Qualifications


  • Bachelor’s Degree in Sport Management, Business, or a related field
  • A Minimum of 2-3 years in customer service or account management
  • 1 year of experience in a professional sales capacity
  • Existing experience with ticketing software(s) will be considered an asset
  • Valid Driver’s License

Required Skills:

  • A people person with a clear track record of building and maintaining professional relationships
  • Strong analytical skills and attention to detail
  • Ability to work independently on multiple tasks with specific deadlines
  • Strong written and verbal communications skills
  • Strong working knowledge of Microsoft Office products and key social media platforms
  • Must be trustworthy and responsible when handling large sums of money through numerous points of sale outlets
  • Knowledge of the sport of basketball is an asset

Availability: Some evening and weekend work will be required

Compensation: Base salary plus commission - please indicate salary expectations within your cover letter

Other Requirements: Applicants can forward their application (cover letter and resume) and salary expectations with the subject line, “Account Executive Ticket Sales, Fraser Valley”

Type of Position: Full Time
Salary Range: 

Contact Details

Contact Name:
Location: Abbotsford, BC
Abbotsford, BC V2S8H8
Contact Phone: 
Contact Fax: 
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