Fitness & Training Manager - Repsol Sport Centre

Post date: Aug. 3, 2017

Application Deadline: Aug. 31, 2017

Position Start Date: Sep. 4, 2017

We are looking for a dynamic, supportive leader who excels in a fast paced administrative role.  A successful applicant will be a self-starter who thrives at meeting the needs of internal and external customers in a solution based environment.  You are willing to go above and beyond to achieve success for your team so they can shine, which in turn makes you shine.

Reports to:  Aquatics & Fitness Director

What You’ll Do:

Responsibilities

Team building/daily team support

  • Provide leadership and direction to the fitness center staff, personal trainers and fitness equipment maintenance staff including hiring, training, mentoring, coaching, scheduling, and performance management

  • Lead, coach, mentor and empower employees to handle operational challenges and provide exceptional and legendary service

  • Provide training for development of staff to meet established job expectations and product and service knowledge standards including the delivery of job specific training for new hires

  • Act as the main point of contact for employee continued education and development

  • Be accountable for the performance of the fitness center staff, the personal trainers and equipment maintenance staff in meeting team objectives

  • Establish solid working relationships within the team and other departments to ensure a cohesive working environment

  • Work collectively with other Department Managers and Directors to set up employee departmental in-services on a recurring basis

  • Carry out and lead by example at a high level all employee performance standards & expectations

  • Backfill for frontline team members as required

  • Attend Leadership training when required

  • Rotate within the Fire Warden role with other building wide Managers and fill in for Duty Manager in emergency situations

  • Facilitate emergency procedures training for staff

  • Act as a key information source by providing the Aquatics & FitnessDirector with customer feedback, system enhancements, recruitment needs, training and development needs, ideas for rewards and recognition, new programs/services and on-going quality improvement

    Customer Experience

  • Actively communicate with both internal and external customers on special events, program and service changes and new incentives

  • Assist both our internal and external customers by proving prompt, sincere, and professional responses to questions and concerns that arise; striving to exceed our customers’ expectations

  • Communicate program cancellations and operational challenges and changes to the Marketing Team to reflect on-line media accordingly

  • Be the main point of contact for product knowledge and services available in the department

  • Assist and empower employees to handle customer complaints by providing a customer centric environment

  • Monitor comment cards, feedback and evaluation forms received by tracking and reviewing information, and following up in a timely manner and implement any follow up plans as required.

Planning and Organizing

  • Participate in the development of the annual fitness and training operational and capital budgets in conjunction with the Aquatics & Fitness Director.

  • Be accountable for meeting the budget targets for the department in terms of revenues and expenses

  • Creation of new business in sport specific training through targeted sales approaches

  • Work with the Sales and Marketing Team with preparation of promotional material

  • Plan messaging regarding price increases, program changes, new initiatives, collaborating with marketing as needed.

  • Identify key areas of service and program enhancement

  • Attend new program launches and finales

  • Audit the performance of each Personal Trainer on a regular basis and provide support and guidance as required

  • Monitor personal trainer plans and programming needs.

  • Support department staff on-site during weekend, evening and daytime events

  • Determine materials, equipment, facility bookings, supervision or instruction needs for each program

  • Organize, document and coordinate the equipment inventory as well as usage rates, purchasing, cleaning repair and maintenance of fitness equipment through the development and maintenance of a lifecycle plan and preventative maintenance plan

  • Attend promotional opportunities as needed, acting as a representative of Repsol Sport Centre

  • Develop and maintain relationships with key stakeholders in portfolio

  • Networks with other facilities within and external to Canadian centers with a focus on equipment and maintenance trends and standards as well as competitive intelligence

  • Update and maintain training manuals on policies, procedures and programs

  • Complete and submit payroll biweekly

  • Understand and apply all safety and emergency procedures to ensure a collective, streamlined and successful execution and ensure team is trained recurrently on procedures

  • Any other duties as assigned

Committee Involvement:

  • Participate in Manager Meetings and chair meetings on a rotational basis

Type of Position: Full Time
Employment Type: Employee
Salary Range: 

Contact Details

Contact Name: Human Resources
Location: 2225 Macleod Trail South
Address: 
2225 Macleod Trail South
Calgary, AB T2G 5B6
Canada
Contact Phone: 
Contact Fax: 
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